1stContact.ai™ LLC · Last Updated: June 2026
THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION CLAUSE AND A CLASS ACTION WAIVER THAT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MUST REVIEW THIS DOCUMENT IN ITS ENTIRETY, INCLUDING THE DISPUTE RESOLUTION SECTION BELOW, BEFORE USING THE PLATFORM.
THESE TERMS OF SERVICE GOVERN YOUR SUBSCRIPTION TO AND USE OF THE PLATFORM AND SERVICES. PLEASE READ THESE TERMS OF SERVICE CAREFULLY.
BY COMPLETING THE REGISTRATION PROCESS, CREATING AN ACCOUNT OR ACCESSING OR USING ANY OF THE PLATFORM AND/OR SERVICES, YOU REPRESENT THAT:
ONCE ACCEPTED, THESE TERMS OF SERVICE, IN COMBINATION WITH OUR PRIVACY POLICY, DATA PROCESSING AGREEMENT, AND AFFILIATE AGREEMENT (WHERE APPLICABLE) (COLLECTIVELY THE "TERMS"), BECOME A BINDING LEGAL COMMITMENT BETWEEN YOU (OR THE BUSINESS ENTITY THAT YOU REPRESENT) AND CORETACTIC LLC D/B/A 1STCONTACT AND ITS RESPECTIVE OFFICERS, DIRECTORS, BUSINESS AFFILIATES, SUCCESSORS AND ASSIGNS (HEREINAFTER REFERRED TO AS "1STCONTACT," "WE" OR "US").
1stContact reserves the right to make changes to these Terms at any time. All changes are effective immediately when posted. Your continued use of the Platform following the posting of any revised Terms constitutes your acceptance and agreement to the updated Terms.
1stContact is providing the Platform for your business use. 1stContact's customers, users, entrepreneurs, affiliate marketers, experts, and partners are not 1stContact's employees, contractors, or representatives. 1stContact is not responsible for any interactions between you and your customers, other than providing access to the Platform. You agree and acknowledge that you are responsible for implementing your own terms of service to govern the relationship between you and your customers.
You should consult a lawyer for legal advice to ensure your use of the Platform complies with these Terms and applicable law.
You must be at least 18 years old to use the Platform. By accepting these Terms, creating a Platform Account, or using the Platform, you represent that you are at least 18 years old. You may not use the Platform or the Services if you are an employee, partner, or director of our Competitors or intend to gain access to the Platform in order to compete with the Platform.
Your use of the Platform is conditioned on your provision of complete, current, and accurate information when registering for a Platform Account. The Platform is intended for business use or in connection with an individual's trade, craft, or profession. As the individual who accepts these Terms, you are the owner of the Platform Account unless you are acting on behalf of a business entity, in which case, the business entity is the owner of the Platform Account.
If multiple parties claim to be the "owner" of a particular Platform account, 1stContact will deem the owner to be the person who can demonstrate their ownership of the underlying business entity for which the Platform Account was created by providing government-issued documentation of such ownership.
You and your customers may use the Platform only as intended for lawful purposes and in accordance with these Terms. You represent and warrant that:
You will be solely responsible for your use of the Platform and Services, including:
1stContact is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws, including but not limited to HIPAA, PCI, Gramm-Leach-Bliley Act, and other similar laws and regulations.
By using the Platform and providing Information on or through the Platform, you consent to 1stContact's use and disclosure of the Information in accordance with our Privacy Policy available on our website and incorporated herein by reference. You agree that 1stContact has no responsibility or liability for the deletion or failure to store any Information or content maintained or transmitted on or through the Platform.
When you provide your customers with access to the Platform, you must implement and enforce your own terms of service and Privacy Policy, providing the level of protection at least equal to that provided to you by 1stContact. You must obtain consent from your customers, affirmatively acknowledging that your customers agree to be bound by your privacy policy.
You are responsible for maintaining the confidentiality of your Login Credentials. You are responsible for all uses of your Platform Account and Login Credentials, whether or not authorized by you. You agree to notify 1stContact immediately of any unauthorized access to or use of your Platform Account or Login Credentials or any other breach of security.
1stContact reserves the right to disable your Login Credentials at any time in its sole discretion for any or no reason, including if, in 1stContact's opinion, you have violated any provision of these Terms. Platform Accounts are non-transferable. You give consent to 1stContact to access and monitor your Platform Account and your customer's accounts for support and security purposes, and/or to perform its obligations under these Terms or to enforce these Terms.
The Platform may include certain communications features such as SMS, MMS, email, voice call capabilities and other methods. Separate Communication Surcharges for these features may apply and will be charged to your invoice. If you use these features, you agree that you are exclusively responsible for all communications sent using the Platform, including compliance with all laws governing those communications including but not limited to the Telephone Consumer Protection Act ("TCPA"), the Do Not Call Registry Rules and the CAN-SPAM Act.
1stContact is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws. 1stContact is a technology platform communication service application provider ONLY. 1stContact does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method. You control the message, timing, sending, fraud prevention, and call blocking.
You may choose to access certain Third-Party Services through the Platform. You are responsible for enabling and managing the integration of each Third-Party Service. You acknowledge that by purchasing or integrating Third Party Services through the Platform, you grant permission to 1stContact to share your data with the Third-Party Services providers in order to facilitate the integration and use of the Third Party Services through the Platform.
1stContact is not responsible for, and hereby disclaims any liability for, any act or omission of any Third-Party Services provider or the operation of any Third-Party Services, regardless of whether 1stContact endorses, approves, promotes, or supports any such Third-Party Services. Your use of Third-Party Services is governed by your agreement with such Third Party.
Before using Artificial Intelligence ("AI") features of the Platform, you must ensure that you are in a jurisdiction that allows AI usage. If you elect to use any AI-based features of the Platform, you are responsible for ensuring that you are using our AI-based features in compliance with our Artificial Intelligence Acceptable Use policy which is attached hereto as Exhibit B.
If you use the Platform to purchase a domain name, 1stContact will purchase it on your behalf, and 1stContact will be the listed registrant. You must use the domain name in compliance with these Terms. If requested by you in writing, 1stContact will transfer the domain name to you. A transfer fee may apply. You agree to indemnify and hold 1stContact harmless from any claim or demand arising from your use of such domain.
If you are in an embargoed country or are a sanctioned person or entity, you are prohibited from using the Platform. 1stContact makes no representation that materials on the Platform are appropriate or available for use in locations outside the United States.
You agree to comply with all economic sanctions and export control laws, rules and regulations, including without limitation the regulations promulgated by the U.S. Department of Commerce's Bureau of Industry and Security ("BIS") and the U.S. Department of the Treasury's Office of Foreign Assets Control.
1stContact reserves the right to make updates or changes to the Platform at any time, including changes that may affect the previous mode of operation of the Platform. You agree that your use of the Platform or purchase of Services is not contingent on 1stContact's future delivery or release of any functionality or feature.
The Platform and Services are intended strictly for commercial and non-partisan business operations. You, your employees, agents, and customers are strictly prohibited from using the Platform, Services, or Communication Services for any political purpose. Prohibited political use includes, but is not limited to: political campaigning, electioneering, political fundraising, political action committee (PAC) activities, lobbying, advocating for or against political candidates, political parties, ballot measures, or legislation, or transmitting political or partisan messaging. 1stContact reserves the right to determine, in its sole discretion, whether any use of the Platform constitutes a prohibited political activity and may immediately suspend or terminate access pursuant to Section 10.1.
When reselling access to the Platform, you agree that you are fully liable to your customers for their access to and use of the Platform, and you are solely responsible for the resolution of all customer disputes and inquiries. If 1stContact determines that you are consistently failing to provide your customers with adequate resolutions, we reserve the right to terminate your Platform Account.
If you are authorized to white-label and resell access to the Platform, you cannot advertise access to the Core Platform for an effective price less than the Standard Prices offered by 1stContact (the "MAP Policy").
"Standard Price" for one Sub-Account is $197 USD for monthly subscriptions or $1,970 USD for an annual subscription. 1stContact reserves the right to change its Standard Prices at any time, for any reason.
Subscription fees for access to the Platform must be charged on a recurring basis. It is a violation of these Terms to resell lifetime access to the Core Platform for a one-time fee unless you have prior written approval from 1stContact.
Subject to your continued compliance with these Terms, we hereby grant you a limited, non-exclusive, non-transferable and revocable license to use the Platform as may be reasonably required for re-branding and reselling access to the Platform under your own white-label brand.
You are prohibited from participating in any illegal, deceptive, misleading or unethical practices, disparagement of the Platform or Services, or representing yourself as a 1stContact employee. You may not direct your customers to contact 1stContact for any reason, including Platform support.
You represent and warrant that, when using the Platform, you will comply with the Code of Conduct set forth in Exhibit A. 1stContact reserves the right to seek all remedies available to it in the event that you violate this Agreement, including the Code of Conduct, up to and including termination of your Platform Account.
You agree to provide us with accurate and complete billing information and notify us of any changes within 10 days. Fees may include subscription fees, Communication Surcharges, add-on service fees, or other usage-based fees.
WALLET BALANCE POLICY:
It is our policy to maintain at least $25 in each location's wallet. If the wallet balance drops below $10, the wallet will recharge at $25. If the wallet drops lower than $0, the location may be put on pause until the wallet can be brought back up.
If your credit card declines, we will re-attempt to charge the card on file for a period of 7 business days. If we are still unable to process the transaction, your Platform Account may be force-canceled for non-payment.
In the event that you dispute any charges on your invoice, you must notify us in writing within thirty (30) days of the invoice date. You must pay all invoiced Fees while the dispute is pending or you waive the right to pursue the dispute.
You may cancel your subscription through your Platform Account, by submitting a support ticket, or by calling our support team at (855) 612-4521. No refunds will be provided for your failure to properly cancel the Services associated with your account.
All Fees assessed by 1stContact are non-refundable, including subscription Fees, Communication Surcharges, and 1stContact's resale of Third Party Services, regardless of whether you actually accessed or used the Platform Account or Services during your subscription period.
All Fees are exclusive of any sales, VAT, GST and use taxes, levies, fees, duties, interest, penalties and other governmental assessments. You are exclusively responsible for Taxes associated with your use of the Platform.
1stContact offers an Affiliate Program under which commissions can be earned for referring new customers to 1stContact. Your participation in the Affiliate Program is subject to 1stContact's approval and your acceptance of the Affiliate Agreement, which is incorporated herein by reference. You must establish a payment account linked to your 1stContact account in order to earn and receive commission payouts.
The Platform and Platform Content are the property of 1stContact or its licensors and are protected by copyright, trademark and other intellectual property laws. 1stContact grants you a personal, royalty-free, non-assignable, revocable, and non-exclusive license to access and use the Platform Content while using the Platform.
1stContact's name, logo, or Marks (including but not limited to 1stContact, 1stContact.ai) are trademarks and service marks of 1stContact and may not be used without advance written permission of 1stContact.
User Contributions are considered non-confidential and non-proprietary. You grant 1stContact the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose User Contributions to third parties for the sole purpose of fulfilling 1stContact's obligations under these Terms.
If you provide Feedback, you agree that your submission is voluntary, non-confidential, and gratuitous, and 1stContact has no obligation to use the Feedback. You grant 1stContact a perpetual, irrevocable, non-exclusive, fully-paid up and royalty-free license to use any Feedback you submit.
1stContact may access, collect, analyze, and use the data, information, or insights generated or derived from the provision, use and performance of the Platform ("Usage Data") in accordance with our Privacy Policy. 1stContact owns all such Usage Data and will anonymize it before any disclosure.
1stContact makes no guarantees that your business will be profitable and that you will make money using the Platform or the Services.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT: (i) THE PLATFORM WILL MEET YOUR REQUIREMENTS; (ii) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (iii) THE RESULTS OBTAINED FROM USE OF THE PLATFORM WILL BE EFFECTIVE, ACCURATE OR RELIABLE; (iv) CERTAIN FEATURES WILL BE ADDED TO THE PLATFORM; OR (v) THE QUALITY OF THE PLATFORM WILL MEET YOUR EXPECTATIONS.
WE RESERVE THE SOLE RIGHT TO EITHER MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING ANY SERVICES OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU.
Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms shall be limited to the amount you paid us for Services during the three (3) month period before the act giving rise to the liability.
IN NO EVENT SHALL 1STCONTACT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM MALICIOUS CODE, LOSS OF USE, DATA OR PROFIT LOSS.
Indemnification — You agree to defend, indemnify, and hold 1stContact harmless against all claims arising from or connected with:
You agree that 1stContact, in its sole discretion, may suspend or terminate your access to the Platform for any reason, with or without notice, and without any liability to you or to any third party. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access and reporting you to proper authorities.
If we determine that you have committed an infraction that violates these Terms (including, where applicable, a violation of the Affiliate Program terms under Section 5), we will notify the account owner in writing describing the alleged infraction. You will have twenty-four (24) hours from receipt of that notice to correct the issue. If the issue has not been corrected within the 24-hour period, you may not receive payment for services rendered, any earned or unpaid commissions may be forfeited, and any outstanding refunds or other amounts owed to you may be withheld — and we may immediately terminate your account. Nothing in this section limits our right to suspend access immediately for fraudulent, abusive, or illegal activity.
Upon termination, your right to use the Platform will immediately cease. 1stContact is not liable to you or any third party for any claims arising out of any termination or suspension.
PLEASE READ CAREFULLY — MANDATORY ARBITRATION
THESE PARAGRAPHS REQUIRE YOU TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.
The laws of the State of Minnesota will govern these Terms of Service and any disputes under them, without giving effect to any principles of conflicts of laws. Only the English version is valid and enforceable.
Any controversy or claim arising out of or relating to these Terms shall be exclusively settled by arbitration administered by the American Arbitration Association in accordance with Commercial Arbitration Rules. The arbitration proceedings shall be held in Minneapolis, Minnesota.
All claims and disputes must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.
All notices to a party shall be in writing and shall be made via email. Notices to 1stContact must be sent to legal@1stcontact.ai.
1stContact — ATTN: Legal Department
331 South 2nd Ave, Suite 400
Minneapolis, MN 55401
Phone: (952) 395-2206
Email: info@1stcontact.ai
The following are considered Prohibited Uses of the Platform. Engaging in a Prohibited Use is a material breach of these Terms for which 1stContact may immediately suspend or terminate your Platform Account:
AI features of the Platform may not be used in any manner contrary to relevant laws, regulations, and industry standards, including data protection and privacy regulations (e.g., GDPR, CCPA), financial industry guidelines (e.g., PCI DSS), or in violation of any intellectual property rights or geographical restriction.